By TereaTV editorial team · Published November 13, 2026
The sale is not finished when a customer receives a login. A good handover gives them enough information to open the right player, recognise a successful activation and find help later without sharing their password a second time.
TereaTV sells subscriptions. This guide offers buying and setup checks, not a claim of independent service testing or universal device support.
Read reseller information and request current terms
Before creating the account
Ask for the device model, the player the customer intends to use and the agreed start date. Read the order back in plain language. If someone buys on Friday for a television arriving Monday, settle when the paid period begins before issuing access. Avoid promising a later start unless the supplier confirms it.
Separate the welcome note from private credentials
The welcome note can name the product, agreed term, support contact and setup guide. Deliver secrets to the intended customer privately. Keep the reference in the order record and leave the playlist address out of shared spreadsheets and screenshots. Some playlist URLs contain reusable account details.
Run one acceptance check
Ask the customer to confirm they can open the player and play an authorised item on their intended device. If the guide loads but playback fails, log those as separate observations. Record the device and the exact error text. Avoid asking for a photograph of a screen that also shows the customer's password.
Give the customer a usable renewal record
Write down the expiry date and time zone, who handles renewal and how the subscriber can request help. If renewal is manual, say so only after confirming it for this order. TereaTV offers reseller arrangements. Use the reseller information page to confirm the responsibilities that apply to yours. Set expectations using the reseller support guide.
Frequently asked questions
Is a working demo proof the paid account is active?
Check the actual customer account separately. A demo can have its own expiry and settings.
Should the customer send a password to report an error?
An order reference, device model and redacted error message are a better starting point.
What if activation starts before delivery?
Confirm the actual start and expiry with the supplier and tell the customer the dates before handover.
What belongs in the order record?
Keep the reference, agreed term, delivery date and unresolved issues.
How do I hand over two devices?
Identify each model and confirm the permitted simultaneous usage before promising both can play.
When is the handover complete?
Confirm receipt, first playback or a named open issue, plus the next support step.