Contact TereaTV — real people, around the clock.
Live chat 24/7 with an average first reply under 8 minutes, plus email for anything that needs a paper trail. Setup help, channel reports, billing questions and reseller enquiries all start here.
Get in touch
Three ways to reach TereaTV.
Live chat
Fastest option
24/7, average under 8 minutes
Best for anything urgent — a stream that stopped, a login that will not take, a channel that vanished.
support@tereatv.com
Replies within 24 hours
Best for billing questions, refund requests, reseller enquiries and anything you want in writing.
Client area
Manage your own account
Instant, no waiting
Invoices, renewals, plan changes and your current credentials, all self-service.
Faster resolutions
What to include in your first message.
Support can usually fix an issue in one reply if these five details are in the opening message.
Your account email or username
How we find you
The address you ordered with, or the username from your activation email.
Your device
Model, not just brand
"Fire TV Stick 4K Max" tells us far more than "a Firestick". Same for TV models and set-top boxes.
What exactly is affected
Channel or title name
One channel, a whole category, or everything? Name the specific channel or VOD title where you can.
When it happened
Time and day
Evening peak issues and 3am issues have different causes. The timestamp narrows it immediately.
The exact error text
Word for word
A photo of the screen works too. "It says an error" costs a round trip; the actual wording usually does not.
Before you write
Answers that are already on the site.
Setup problems
Install guide
Downloader code 346867
Device-by-device instructions plus a troubleshooting section. Open the install guide →
Pricing and plans
Subscription page
Twenty options
All terms and connection counts with live checkout links. See subscriptions →
Not a customer yet
Free trial
24 hours, no card
Test the full service before contacting anyone. Start the trial →
Important
Make sure you are contacting the real TereaTV.
Support is only provided for accounts bought through the official TereaTV billing system on tereatv.com/billing. If you purchased through a site using the TereaTV name but a different checkout, we have no record of your order and cannot restore or refund it.
Official properties: tereatvi.com, tereatv.com and tereatv.net. Details on the about page, and the full verification checklist in is TereaTV legit?
TereaTV FAQ
TereaTV contact and support questions.
How do I contact TereaTV support?
Open the live chat widget on any page of this site, or email support@tereatv.com. Live chat runs 24/7 and average first reply is under 8 minutes.
How fast does TereaTV reply?
Live chat averages under 8 minutes at any hour. Email is usually answered within a couple of hours, and always within 24.
What should I include when reporting a TereaTV problem?
Your account email or username, the device you are using, the exact channel or VOD title affected, the time it happened, and the exact error text if there is one. That set of details usually resolves an issue in a single reply.
Where do I manage my TereaTV subscription?
Log in to the TereaTV client area to view invoices, renew, or change your plan. The link is in the header and footer of every page.
How do I reach the reseller team?
Email support@tereatv.com with 'reseller' in the subject line, or ask for the reseller team in live chat. Migration questions from another provider are handled the same way.
Does TereaTV offer phone support?
No. Support runs through live chat and email only, which is how we keep response times under 8 minutes around the clock rather than a queue during business hours.